ProCare

“A complete fixed cost support service delivering vital maintenance to your ICT systems to ensure the optimum performance of your network.”

Pro-active Support to ensure optimum performance and uptime.

One of the most critical and challenging aspects of today's networked computing environments is ensuring that all network services are functioning optimally.

While computers revolutionise the way business is done, the risks they introduce to a business must not be underestimated. When networks are not operating as they should be, or worse still actually stop, valuable time is lost - offices and staff cannot work and business suffers as a result. Most network problems can be avoided if regular maintenance is carried out. However, it is our experience that many companies wait until a problem occurs before addressing such issues. To support our customers in ensuring that their business critical networks are running at optimum performance with resources readily available and performing as expected - we offer a complete suite of pro-active System Health Check programmes. These support services are usually provided as part of an integrated ongoing Totalcare contract which is subject to renewal and fee payment on an annual basis.

Workstation Health Checks

The standard Server Health Check can be extended to cover checks for workstations for an additional fee based on frequency, configuration, number and location of the desktops.

Site Health Checks

Where required the scope of our quarterly on site Server Health Checks can be enlarged to encompass a general overview of the integrity of the site's wholesale IT provisions. Normally presented in the form of a "floor walk" exercise, such activities are always tailored to the exact requirements of the client. For further details please consult our Sales Department.

Exchange Server Health Checks

For many customers Microsoft Exchange has become an indispensable business tool for enabling corporate ¬wide collaboration. While Exchange is a robust and resilient solution there are certain areas of the system that require routine attention on a periodic basis. To ensure that your Exchange Server is performing optimally we are able to offer regular Health Checks / Reviews of the system. For further details please consult our Sales Support Department.

Server Health Checks

As the key element of any network it is essential to ensure the integrity of the servers. To achieve this, our engineers will undertake a diagnosis of the systems health on a monthly basis. Thanks to modern connectivity, these inspections are normally performed remotely, but every quarter we still prefer to do it the old fashioned way with a site visit. Such visits allow engineers the opportunity to discuss with the client any niggling minor problems which may have been reported to our helpdesk. To meet the specific needs of each server the tasks performed under a server health check are customisable but typically include the activities highlighted in the facing table. Many customers often look to enhance their primary server Health Checks programme with managed security services drawn from our Securecare programme.