The Managed Workplace from Level Platforms
Hosted by Brookland Computer Services Limited
Hosted by Brookland Computer Services Limited
INTRODUCTION
In 2007 Brookland Computer Services and Level Platforms formed a Hosting Service and reseller partnership to bring industry leading system and network monitoring services to the UK. This technology has proven invaluable throughout the US and Canada over the last 5 years but only now can UK business and IT providers enjoy the same level of service and performance.
Brookland have over 10 years experience in serving the UK Market, much of which has included providing business critical hosted services where reliability and performance are vital. The services will be provided and managed in the UK by qualified Brookland staff. We have worked closely with Level Platforms to tailor the product and services to the UK market where our experience and understanding of UK Businesses and IT Service companies has helped to make this a clear market leader.
The Core technology is highly advanced yet works to a very simple principle. A small software application (can be part of an appliance) is installed on the customer Local Area Network where it will automatically scan the network for all computer and network equipment which is then entered into the asset database. As long as each piece of equipment is set to use any one of several industry protocols then the monitoring software can collect a wide range of technical information and monitor system status or health. All the information gathered is securely transmitted back to the Network Operation Centre (NOC) which is hosted and Managed Directly by Brookland. The NOC can generate alerts (To the Network Manager, Helpdesk or external 3rd party), create reports, reconfigure the information collected, manage all information, control patch deployment and role out updates all from one system. The NOC can also interface directly with many partner products (i.e. helpdesk software and asset management)
In short we can gather, process and report on more information than was ever possible before and in real time; this gives a truly proactive opportunity to Service Providers.
ARCHITECTURE
Our technology uses innovative patented network communications to deliver a highly scalable and reliable platform from which to deliver a comprehensive managed services offering.
One of the key advantages is our “Agent-Less Deployment” this allows us to install the software (or an appliance) only once on your LAN but still monitor all your IT. Unlike others we do not need to install agents on every PC and Server which can be very time consuming and can interfere with existing systems.
- Simple Deployment – Installation of a single light weight software component or appliance.
- Limited Bandwidth Usage – The Onsite Manager has been optimized for minimal network traffic.
- Secure – Full SSL support and no inbound communication or open port requirements.
- Easy Configuration and Maintenance – When new devices are brought online or reconfigured, the Onsite Manager instantly detects and begins managing those devices.
MONITORING
We monitor all IP based devices at a customer’s site based on industry best-practice monitoring policies supplied via the Managed Workplace template library or via custom rules designed by you.
Monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) used widely within a typical network environment.
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ALERTING
Alerts themselves can take many forms including trouble ticket creation, email and pager and can be scheduled via the Alert Scheduler to ensure that the appropriate people are being notified. Additionally, with automatic alert escalation capabilities you can ensure that no alerts are missed and that the appropriate action is taking place.
Feature Overview:
- High configurability allows you to tailor the solution to suit your needs.
- Customizable Dashboard view provides an entire view of your managed services offering.
- Alert suppression, escalation, scheduling and self healing capabilities
PATCH MANAGEMENT
Leveraging the power of Microsoft’s Windows Services Update Server (WSUS), Managed Workplace provides fast and reliable patching capabilities on servers and workstations to help you proactively defend against network threats and outdated software versions. Tailored to fit within Managed Workplace, the WSUS enabled Patch Management functionality offers administrators a simplified per customer view and provides automatic patch scanning, identity and deployment.
SCRIPTING
Remote Scripting provides flexible remote management capabilities by allowing IT Professionals to deploy a variety of scripts for maintenance, repair or installation. Shipping with approximately 50 scripts, as well as the ability to create and deploy custom scripts, Managed Workplace offers unlimited capability to automate your managed services operations.
ASSET MANAGEMENT
Managed Workplace uses advanced auto-discovery technology to reliably collect accurate and essential network data. The asset inventory is collected at regular user-defined intervals and ensures that both the managed service provider and their customers always have access to up-to-date information.
REPORTING
By leveraging SQL Server Reporting Services, Managed Workplace offers a comprehensive set of reports that allow:
- Business owners / Managers to identify opportunities and productivity concerns.
- Technicians to quickly analyze detailed device information.
- Users to understand what’s happening and to see improved services levels.
Additionally, the easy to use reporting engine helps you define reports and then schedule them for delivery. Either when running a report, or sending it through a delivery schedule, users can choose from multiple output formats including PDF, CSV, Excel, XML, TIFF and HTML.
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Press release