TechniCare

“A flexible support contract providing engineering resource when needed at an affordable price”

Flexibility ensures suitability for all

The support on demand contract is based on a pre-paid managed fund ‘The Technicare’ account - that entitles customers to request engineering assistance at preferential discounted rates. With priority response times, this service can be tailored to precisely fit a company's needs and budgetary requirements.

Typically clients use their Technicare account to cover help-desk calls, remote access and onsite response for support issues, network administration, minor projects, installation, configuration and training. It can also be used to buy additional routine support services, such as Server Health Checks or Security Services.

Fund Management

Set up

An Account Manager will agree annually with the client their anticipated spend for the next 12 months under the contract and their required fund payment profile. Based on these criteria, a Technicare account will then be set up with the relevant charge rates applied including the discount.

Day to Day account activities

Once established the contract fund is controlled and used entirely by the client and managed by our Customer Services Department. After each engineering visit the engineer will complete a Ticket with the details and length of the job and at the end of each month a fund statement is sent detailing all deductions including callouts, time on-site and a brief description of the work carried out. When the Technicare Fund balance reaches a minimum level an invoice will be raised for an agreed amount of time to top up the balance. This is known as an auto-renewal.

Engineering Team

At Brookland we are very proud of our engineering team’s extensive IT experience and knowledge and we are committed to developing this through mentoring and ongoing training programs to ensure they are armed with the resources necessary to meet the needs of our clients.